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Privacy notice

Home Efficiency Experts Ltd, trading as Wigan Web Experts. Last updated 29 September 2026.

Who we are. Home Efficiency Experts Ltd, registered in England and Wales, company number 11391146. Registered office: 4a Gordon Close, Wigan, WN5 9ST. We are registered with the Information Commissioner's Office, registration number ZC200411. Contact: [email protected], 07933 963034.

What we collect and why

Who we share it with

Our service providers only: Cloudflare (hosting), Google Workspace (email), Google Fonts (the typefaces on our websites), FormSubmit (delivers enquiry forms by email), GoCardless (Direct Debit payments), Xero (invoicing and accounts), PandaDoc (signing agreements electronically), WhatsApp (to message clients and receive photos), and the domain registrar we use to register web addresses. We don't sell personal data.

International transfers

Some of these providers may process personal data outside the UK. Where they do, we make sure a safeguard is in place, such as the UK Addendum to the EU standard contractual clauses or a UK adequacy decision.

How long we keep it

Enquiries for up to 12 months. Records of businesses we've contacted for up to 12 months after the last contact (opt-outs are kept so we never contact you again). Client records and sign-up answers for the life of the contract plus 6 years, for tax and accounting.

Your rights

You can ask for a copy of your data, or ask us to correct it, delete it, or stop contacting you, by emailing [email protected]. Where we rely on your consent, you can withdraw it at any time (for example by replying "stop" to a message); that doesn't affect anything we did before. You can also complain to the Information Commissioner's Office at ico.org.uk.